1. Payment Process
All payments are processed via Stripe. Charterio does not store or save users' credit card information.
Booking Request
Select a boat and submit a booking request
Owner Approval
The owner reviews and approves/rejects the reservation
Secure Payment
Once approved, payment is processed via Stripe
Booking Confirmation
The booking is confirmed once payment is successful
Fee Structure
Platform Service Fee
Added to the total at checkout for every booking. The exact amount is shown in your booking summary.
Platform Commission
Calculated from each successful booking. The exact amount is visible to boat owners on the Reports page.
Transaction Fee
Stripe payment processing fees are covered by the platform
2. Refund Process
Refundable Amounts
- Amount determined by the cancellation policy
- Base amount on booking cancellation (per policy rate)
- Full amount in cases of force majeure
Non-Refundable Amounts
- Service fee
- Stripe transaction fees
- Charterio commission (from boat owner)
Refund Process:
Cancellation Request
Submit a cancellation request from the Dashboard
InstantReview
Cancellation terms and policies are verified
1-2 daysRefund Processing
Refund is initiated via Stripe
3-5 business daysAccount Credit
The refund amount is credited to your bank account/card
5-10 business days3. Deposit and Damage Fees
Boat owners may optionally set a deposit. The deposit is a temporary security held for the safety of the boat.
Deposit Amount
Set by the boat owner
Usually 10-30% of the rental amount
Collected at boat handover
Deposit Return
When the boat is returned undamaged
Returned within 7-14 days
No deductions are made
Damage Case
If damage is detected
Deducted from the deposit
Documented with an expert report
Charterio's Role in the Damage Process:
- Review: Reviews damage reports
- Documentation: Requests photos and expert reports
- Mediation: Facilitates communication between parties
- Dispute: Provides support in disputes but is not a party
4. Stripe Security
Charterio uses the Stripe payment infrastructure, trusted by millions of businesses worldwide.
Security Features:
PCI DSS Level 1
Highest security standard
SSL Encryption
256-bit SSL certificate
3D Secure
Two-factor authentication
Fraud Protection
Automatic risk analysis
Data Protection:
- Credit card information is not stored on Charterio servers
- All payment data is encrypted and held by Stripe
- PCI-DSS compliant security protocols are used
- Regular security audits are conducted
Accepted Payment Methods:
Frequently Asked Questions
Can I pay in different currencies?
Yes, Stripe supports EUR, USD, GBP, and TRY. Exchange rates are calculated in real time.
Is my payment information secure?
Absolutely. All payment information is protected by Stripe at PCI-DSS Level 1 standards. Charterio cannot access this information.
Who pays the fee if a booking is cancelled?
The cancelling party pays according to the cancellation policy. For details, please review the Cancellation Policy page.